Pebble watch replacement (RMA)

Let me start with a short feedback on the Pebble smartwatch.

Pebble watch is an awesome smartwatch with its always readable display, simplicity of use, light weight, community support and value for money.

This is about my experience of receiving a replacement for my dead Pebble watch.

One (not-so) fine morning, my Pebble just stopped working. I had connected it to the USB charging port on my laptop and kept in the bag. When I checked it later, the Pebble neither power-on nor charge.

My Pebble watch was dead !!

On desperation I raised a support request using the Pebble app. To my surprise I received a reply.
And a brief history of time...

• 2/Jul/2015 - Raised support request on Pebble app
• 6/Jul/2015 - Reply from Pebble support to try a few things
• 6/Jul/2015 - Nothing worked.. Pebble is still dead.
• 6/Jul/2015 - More details requested by Pebble support including a snap of the Pebble clearly displaying its serial number and the support ticket number.
  Something like this...
  
• 6/Jul/2015 - Device replacement agreed !
• 18/Jul/2015 - RMA submitted (after a few follow-ups)
• 30/Jul/2015 - New Pebble watch arrived at local customs.
• 30/Jul/2015 - Requested Pebble support for an invoice clearly stating that it was a replacement and hence zero value.
• 31/Jul/2015 - Received the updated invoice.
  
• 24/Aug/2015 - Received my replacement Pebble watch in hand.
  

The most difficult part is convincing the customs officers that this is a replacement part to wave-off the tax. I was perhaps quite lucky that I had to go there only once. But it is better to plan for half a day. Having the mails and invoice received from Pebble support will come in really handy during the discussion with the customs officer. 

And at the customs office (aka international post office, GPO building Bangalore) be proactive. Nothing moves otherwise.

All the best !